Privacy Policy
Last updated: March 31, 2026
Nexo Languages LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website at nexolanguages.com and use our services.
By using our website, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
Information You Provide
When you submit our contact form, we collect:
- Full name
- Email address
- Phone number (optional)
- Message content
- Service preference (e.g., One-on-One Coaching, Group Programs, Corporate Training, Kids Programs)
Information Collected Automatically
When you visit our website, certain information may be collected automatically:
- Standard server log data — collected by our hosting provider Netlify, including IP addresses, browser type, and pages visited
Our website does not use cookies. We use Cloudflare Web Analytics, which collects anonymous, aggregated data (page views, referral sources, country) without using cookies or tracking individual visitors.
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and contact form submissions
- Provide information about our language coaching services
- Follow up on your interest in our programs
- Improve our website and services
- Comply with legal obligations
We do not sell, rent, or share your personal information with third parties for their marketing purposes.
3. Third-Party Service Providers
We use the following third-party services to operate our website. These providers only process your data as necessary to perform their services for us:
Netlify (Website Hosting & Form Processing)
Our website is hosted on Netlify, which also processes our contact form submissions. Netlify may process server access logs that include your IP address, browser information, and pages visited. Netlify maintains a Data Processing Agreement that includes Standard Contractual Clauses for international data transfers.
Google Workspace (Email & Contact Management)
We use Google Workspace to manage email communications and store client contact information. When you email us or become a client, your name, email address, and communication history are processed and stored by Google. Google maintains comprehensive data protection agreements and is certified under major privacy frameworks including SOC 2 and ISO 27001.
Cloudflare Web Analytics (Website Analytics)
We use Cloudflare Web Analytics to understand how visitors use our website. This service collects anonymous, aggregated data such as page views, referral sources, and visitor countries. Cloudflare Web Analytics does not use cookies, does not collect personal data, and does not track individual visitors. No consent is required as no personal information is processed.
Social Media Platforms
Our website links to our profiles on Instagram, Facebook, X (Twitter), and LinkedIn. You may also contact us via WhatsApp or other messaging platforms. If you communicate with us through any of these platforms, your messages and profile information are processed by those platforms under their own privacy policies. We recommend moving detailed or personal conversations to email (info@nexolanguages.com) where your data is handled under this privacy policy.
4. Legal Basis for Processing
For visitors in the European Economic Area (EEA) and United Kingdom, we process your personal data under the following legal bases:
Legitimate Interest
We have a legitimate interest in responding to inquiries, managing our business operations, and improving our services.
Consent
When you submit our contact form, you consent to the processing of your personal data for the purpose of responding to your inquiry.
Contract Performance
When you engage our services, we process data necessary to fulfill our contractual obligations to you.
5. Data Retention
We retain contact form submissions for as long as necessary to respond to and follow up on your inquiry. If you become a client, we retain your information for the duration of our business relationship and a reasonable period afterward for record-keeping purposes.
You may request deletion of your data at any time by contacting us at info@nexolanguages.com.
6. Your Privacy Rights
For EEA and UK Residents (GDPR)
If you are located in the European Economic Area or United Kingdom, you have the following rights:
- Access — Request a copy of your personal data
- Rectification — Request correction of inaccurate data
- Erasure — Request deletion of your personal data
- Restriction — Request that we limit processing of your data
- Portability — Request your data in a portable format
- Objection — Object to processing based on legitimate interest
- Complaint — Lodge a complaint with your local data protection authority
For California Residents (CCPA)
If you are a California resident, you have the following rights under the California Consumer Privacy Act:
- Right to Know — What personal information we collect, use, and disclose
- Right to Delete — Request deletion of your personal information
- Right to Opt-Out — We do not sell personal information, so this right does not apply
- Right to Non-Discrimination — We will not discriminate against you for exercising your rights
To exercise any of these rights, please contact us at info@nexolanguages.com with the subject line "Privacy Request." We will respond within 30 days.
7. Data Security
We take reasonable measures to protect your personal information. All data transmitted through our website is encrypted using TLS (Transport Layer Security). Our hosting provider, Netlify, uses industry-standard encryption for data at rest.
However, no method of electronic transmission or storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
8. Children's Privacy
While Nexo Languages offers language programs for children, all communication, enrollment, and account management is conducted through parents or legal guardians.
We do not knowingly collect personal information directly from children under 13 years of age. If you believe we have inadvertently collected such information, please contact us immediately at info@nexolanguages.com and we will promptly delete it.
9. International Data Transfers
Nexo Languages is based in the United States. If you are visiting our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States.
Our hosting provider, Netlify, uses Standard Contractual Clauses (SCCs) approved by the European Commission to ensure adequate protection for international data transfers under GDPR.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any changes will be posted on this page with an updated effective date.
We encourage you to review this page periodically to stay informed about how we protect your information.
11. Contact Us
If you have any questions about this Privacy Policy, your personal data, or wish to exercise your privacy rights, please contact us:
Use subject line: "Privacy Request" for data-related inquiries